FAQs
Q. What is the aim of ZAAR?
A. Our aim is to provide stylish, high-quality, and comfortable clothing that helps you express your individuality with confidence.
Q. What products do you have?
A. We offer a wide range of fashion essentials, including shirts, t-shirts, trousers, polos, hoodies, and seasonal collections designed for everyday wear and modern lifestyles.
Q. Does ZAAR have a physical store?
A. Currently, ZAAR operates online only. All purchases can be made through our official website.
Q. What is the delivery time?
A. We deliver confirmed orders across Pakistan within 3 to 5 working days. International deliveries may take longer depending on the location.
Q. What delivery service is used?
A. We partner with trusted third-party courier services such as TCS and Call Courier to ensure timely delivery nationwide.
Q. What are the delivery charges?
A. Orders below PKR 3000 – Delivery charges of PKR 200 apply.
Orders above PKR 3000 – Free delivery nationwide.
Q. How do I place my order?
A. Placing an order is simple:
Add your desired items to the cart.
Enter your correct delivery and contact details.
Submit the order and wait for a confirmation call from our team.
Q. Do you have a return policy?
A. Yes, you can return products within 7 days of delivery if they are unused, unwashed, and in their original packaging.
Q. Do you have a refund policy?
A. Refunds are issued after we receive and inspect the returned items. The amount will be processed via your original payment method or store credit.
Q. Can I exchange my products, if needed?
A. Yes, exchanges are allowed within 7 days of delivery, provided the items are unused and in original condition.
Q. What do I do if I receive a faulty item in my order?
A. In case of a damaged or faulty product, please contact our support team within 48 hours of receiving your order for a replacement.
Q. If there is an item missing in my order, what should I do?
A. Please reach out to our customer support with your order details, and we’ll resolve the issue promptly.
Q. The size I ordered doesn’t fit me, what should I do?
A. You can request a size exchange within 7 days of receiving your order, subject to availability.
Q. Can I cancel my order?
A. Yes, you may cancel your order before it is dispatched. Once shipped, cancellations are not possible.
Q. Can I make changes to my order after confirming it?
A. Changes can only be made before dispatch. Contact customer support as soon as possible for modifications.
Q. Can I have my parcel redirected to a different address?
A. Yes, if your order has not yet been dispatched, we can update your delivery address.
Q. Can you tell me when out-of-stock items will be available?
A. You can subscribe to restock notifications on the product page or follow us on social media for updates.
Q. How should I choose my size?
A. Please refer to our Size Guide available on product pages to ensure the perfect fit.
Q. How will I know that you have received my order?
A. You will receive an order confirmation email/SMS after successfully placing your order.
Q. Is the color shown on the website accurate?
A. We try to display colors as accurately as possible, but slight variations may occur due to screen settings and lighting.
Q. Is ZAAR online payment safe?
A. Yes, all online transactions are processed through secure and encrypted gateways.
Q. What are the payment methods for ZAAR?
A. We accept Cash on Delivery (COD), debit/credit cards, and bank transfers.
Q. Does ZAAR deliver outside Pakistan?
A. Currently, we deliver within Pakistan only. International shipping options will be introduced soon.
Q. Do you offer discounts?
A. Yes, we run seasonal promotions and offer special discount codes. Follow us on social media to stay updated.
Q. Does ZAAR have Customer Support, and what are the timings?
A. Yes, our customer support team is available Monday to Saturday, 10 AM – 7 PM.
Q. Where is ZAAR’s head office located?
A. Our head office is located in Islamabad,Pakistan (details are available on the Contact Us page).
Q. Is ZAAR available on social media?
A. Yes! Find us on Instagram, Facebook, and TikTok for updates, new arrivals, and promotions.
Q. Does ZAAR have an official website?
A. Yes – our official website is www.zaarretail.com.
Q. Do I need to set up an account to make a purchase online?
A. No, you can checkout as a guest. However, creating an account gives you faster checkout, order tracking, and exclusive offers.
Q. How do I track my order?
A. Once dispatched, you’ll receive a tracking number via SMS/email to monitor your delivery.
Q. I have a coupon code. How can I redeem it?
A. Enter the coupon code at checkout in the “Discount Code” box to apply it to your order.
Q. I haven’t received a confirmation email. What should I do?
A. Please check your spam/junk folder. If you still don’t see it, contact customer support for confirmation.