Refund policy

Refund & Exchange Policy – ZAAR

At ZAAR, we value your satisfaction and strive to ensure that you are pleased with your purchase. Please read our updated policy carefully before placing an order.

Refunds

All sales are final. We do not offer refunds for any purchases once payment has been made.

Exchanges

You may request an exchange within 15 days of your purchase, provided that:

• You have the original sales receipt and ZAAR packaging.
• The item is unused, unwashed, unaltered, and undamaged, with all original tags and labels attached.

To initiate an exchange, please contact us at:
📧 customersupport@zaarretail.com
📞 +92-300-0295926 (Available Monday–Saturday, 10 AM – 6 PM PKT)

Conditions for Exchange

• If an item’s price has been reduced due to a sale or promotion, exchanges will be made only at the new discounted price.
• Used, worn, or damaged products are not eligible for exchange.
• Claims of damaged or defective merchandise must be reported within 3 days of purchase (or delivery for online orders).
• Please allow up to 3 weeks for processing exchange requests.

Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be exchanged:

• Accessories (including jewelry, bags, belts, and sunglasses)
• Undergarments and lingerie
• Items purchased during sale or promotional events

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Note:
ZAAR reserves the right to refuse exchanges that do not meet the conditions stated above.